If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

Do you have any general jewelry care advice?

Yes!

Over time, fine jewelry can become an heirloom if it is cared for properly. Dust, pollution and daily wear all work to cloud the brilliance of stones, whether they are diamonds or gemstones. The surface of gold, platinum and silver jewelry can become dulled. Metal prongs and clasps can result in the loss of a stone or an entire piece of jewelry. 

Professional cleanings are recommended as often as once a year. Please reach out to us if you have a specific question on a piece that you would like to clean. 

How should I care for my diamonds?

To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.

I love my gemstone jewelry, how should I care for it?

Take care to protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. This is especially important if your gemstone is of the softer nature such as a Tanzanite, Peridot, Tourmaline, Pearl, Opal, Emerald or Citrine. Even a diamond can chip if hit with enough force or at just the right angle. Enamel can also chip or scratch when struck. Perfumes, extreme temperatures, cosmetics, ultrasonic cleaning and household chemicals can also damage jewelry. 

Use a soft bristle toothbrush and warm soapy water to clean gemstones. 

How should I care for my pearl jewelry?

If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.

Should I use a special cleaner for my 18K Gold and Platinum jewelry?

To keep a 18K gold or platinum piece of jewelry clean, scrub lightly with a fresh soft bristled toothbrush and warm water. Make sure to gently clean behind the settings and in between the crevices with the soft bristle brush to remove any debris and rinse away any excess residue! You can also buff your high end pieces gently using a polishing cloth.

What should I do to keep my silver jewelry from tarnishing?

Sterling silver jewelry that is worn frequently tends to tarnish at a slower rate than silver jewelry that is worn on occasion. Sterling Silver tarnishes more quickly when it is exposed to salt air and products containing sulfur. Wear your sterling jewelry often and store in a cool place with anti tarnish paper or bag that came with your purchase.  Heart The Stones currently does not offer sterling silver jewelry in their collections.

Didn't find what you were looking for? Feel free to contact us at any time!