At this time, all sales on heartthestones.com are final. This includes any custom jewelry pieces. Due to the finality of your purchase, please note the measurements and scale of all products before purchasing. We are here to help and will be more than happy to talk you through everything before making a purchase. Please send us an email at firstname.lastname@example.org or call us at 214.620.0387 with any prior questions or concerns. In the event of a manufacturing defect or if you received an item in error, please email us at email@example.com within 48 hours of receiving your purchase and someone will get back to you within 24 hours.
If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from heartthestones.com